Shipping Policy

Last Updated: September 15, 2026

UrbanSouqMart is committed to delivering your orders safely and efficiently.

Order Processing

Orders are normally processed after successful order confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Customers may be contacted by our team to confirm order details before dispatch, particularly for Cash on Delivery orders.

Delivery Time

Estimated delivery time will depend on the customer's location and the courier service used.

As a general estimate, orders within Pakistan may take approximately 3–7 business days after dispatch.

Remote areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by:

• Weather conditions

• Public holidays

• Courier delays

• Incorrect or incomplete addresses

• Unreachable customers

• High order volumes

• Operational disruptions

• Other circumstances beyond our reasonable control

Shipping Charges

Applicable shipping charges will be displayed during the checkout/order process or communicated to the customer before order confirmation.

Any promotional free-shipping offer will be subject to the terms stated in the relevant promotion.

Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided with the order.

Tracking availability depends on the courier service used.

Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Name

• Phone number

• Complete delivery address

• City

• Relevant delivery instructions

UrbanSouqMart is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Failed Delivery

If a courier attempts delivery and the customer is unavailable, unreachable, refuses the parcel, or provides incorrect delivery information, additional delivery attempts or charges may apply depending on the courier.

Repeated refused or fraudulent orders may result in restrictions on future Cash on Delivery orders.

Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide photographs or videos where applicable.

International Shipping

Unless specifically stated on a product or checkout page, our standard shipping service is intended for deliveries within Pakistan.

International orders, where available, may be subject to additional shipping charges, customs duties, taxes, or other charges imposed by the destination country.

Contact Us

For shipping questions or delivery assistance:

UrbanSouqMart
Email: urbansouqmart@gmail.com
Phone/WhatsApp: 03084366465